Orders are typically processed and dispatched within 24 hours of being placed.
Orders placed on weekends or UK bank holidays will be processed on the next business day.
During exceptionally busy periods, dispatch may take up to 2 business days.
Delivery Times
United Kingdom
Padel Rackets
Royal Mail Tracked 48 Signed For (Free): 2–3 business days
Royal Mail Tracked 24 Signed For: 1–2 business days
DPD Next Working Day (Signature Required): Next working day
NOSSA Hybrid & NOSSA Sleeve
Royal Mail Tracked & Signed: 4–7 business days
United States
4–7 business days
United Arab Emirates
5–8 business days
Rest of World
8–10 business days
Delivery times are estimates and begin once your order has been dispatched. While we always aim to deliver within the estimated timeframe, delays caused by couriers, customs clearance or circumstances beyond our control may occasionally occur.
Order Accuracy & Responsibility
Please ensure your shipping address and contact details are correct before completing your purchase.
By placing an order, you confirm that all information provided is accurate. NOSSA cannot accept responsibility for parcels that are lost, delayed or returned due to incorrect shipping information supplied by the customer.
Tracked & Signed Deliveries
All UK orders are dispatched using tracked and signed-for delivery services.
A signature may be required upon delivery unless you choose to nominate a Safeplace or alternative delivery location directly with the courier.
Customer Nominated Safeplace & Alternative Delivery Locations
If you nominate a Safeplace or alternative delivery location through Royal Mail or DPD delivery preferences (including via their apps, websites or delivery notifications), you authorise the courier to deliver your parcel to that selected location.
This includes, but is not limited to:
A designated Safeplace at your property
A nominated neighbour
A reception desk or concierge
A parcel locker
A communal delivery area within an apartment block, student accommodation or other multi-occupancy building
Where a Safeplace or alternative delivery location has been nominated by the customer, delivery to that location will be treated as successful delivery.
Customers are responsible for ensuring that any nominated Safeplace or alternative delivery location is secure and suitable for accepting parcels.
Where Royal Mail or DPD confirms delivery to a customer-authorised location, including by delivery scan, GPS confirmation, photographic evidence or signature where applicable, this will be accepted as proof of successful delivery.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other local charges. Any such charges are the sole responsibility of the customer.
We recommend checking your country's import regulations before placing an order.
Unexpected Delays
Whilst we work closely with our delivery partners to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our control, including severe weather, customs inspections, industrial action or periods of exceptionally high courier demand.
Our Commitment
We're committed to getting your order to you as quickly and safely as possible.
If you have any questions regarding your delivery, please contact us at info@nossapadel.com, quoting your order number, and a member of our team will be happy to assist.
Your Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer protection legislation.
