Track & Returns
Track your parcel or start a return in a couple of taps. No password needed.
Find my orderEnter the email you ordered with and we'll send you a 6 digit code to sign in.
Track your order
- Tap Find my order and sign in with your email code.
- Open your order to see its status and tracking link.
- Tap the tracking link to follow your parcel with Royal Mail or DPD.
Your tracking link is also in your shipping confirmation email.
Return an item
You have 14 days from delivery to request a return. Items must be unused and in the condition you received them.
- Tap Find my order, open your order and choose Request return.
- Pick the items and tell us why you're returning them.
- We'll check your request and email you the return address.
- Pack the items with a note showing your order number and send them with a tracked service.
- Once your return arrives and has been checked, we'll refund you to your original payment method.
Good to know
Who pays for return postage?
For change of mind returns, you cover the cost of sending the item back. If your item is faulty, damaged or not what you ordered, we'll sort it at no cost to you.
Can I return a racket I've played with?
No. Rackets must be unused with no signs of play. You're welcome to handle a racket to inspect it.
I got a free gift with my order
Please send any free gift back with your return. If it isn't returned, we may deduct its retail value from your refund.
My item arrived damaged or faulty
Email info@nossapadel.com as soon as it arrives with your order number and a photo, and we'll put it right.
My tracking hasn't moved
Tracking can take a little while to update after dispatch. If it still hasn't moved after a couple of working days, email us with your order number and we'll chase it with the courier.
Still need help?
Email info@nossapadel.com with your order number. A real person on our UK team reads every one.
Read our full returns and refund policy and shipping policy.
Team NOSSA
